Privacy Policy
Last updated: January 2025
1. Information We Collect
When you place an order or contact us, we may collect:
- ›Your name, email address, and phone number
- ›Delivery address within the UAE
- ›Company name (if provided)
- ›Order and payment history (payment card details are never stored by us)
- ›WhatsApp or email communication history
- ›Browser and device information via standard web analytics
2. How We Use Your Information
Your information is used to:
- ›Process and fulfil your order
- ›Communicate with you about your order via email or WhatsApp
- ›Send order confirmations and shipping updates
- ›Respond to enquiries and provide customer support
- ›Improve our product catalogue and website experience
- ›Comply with UAE commercial and tax regulations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Payment Processing
Payments are processed by Stripe and/or PayPal. These providers handle your card and wallet information directly under their own PCI-compliant security standards. ProAVL Shop does not store, transmit, or have access to your full card details.
Stripe and PayPal are certified to PCI Service Provider Level 1 — the highest level of certification available in the payments industry.
4. Cookies
This website uses essential cookies to maintain your shopping cart and session. We may also use analytics tools to understand how visitors use our site. No personally identifiable information is stored in cookies.
5. Data Retention
Order information is retained for a minimum of 5 years to comply with UAE commercial record-keeping requirements. You may request deletion of your personal data at any time, subject to these legal obligations.
6. Your Rights
You have the right to:
- ›Access the personal data we hold about you
- ›Request correction of inaccurate data
- ›Request deletion of your data (subject to legal obligations)
- ›Opt out of marketing communications at any time
To exercise any of these rights, contact us at shop@proavl.me.
7. Contact
For privacy-related questions or requests, email shop@proavl.me or visit our Contact page.